1. Full payment is due on the day of, or before, the start of your intake call and your session. I accept cash, check, PayPal, Venmo, or Zelle payments. 

2. If you cancel your appointment with less than 24 hours’ notice, a $30 rescheduling fee will apply, or you may choose to pay the full session fee to cancel. For cancellations made on the same day as your scheduled session, the session will be considered used and full payment will be required.

3. If you do not show up to your appointment, the session is considered redeemed and payment is due in full.

4. If you arrive more than 20 minutes past your scheduled session start time without communicating with me via call, text, or email, the session is considered redeemed and payment is due in full.

5. If you are sick and still considered contagious, it is your responsibility to reschedule your appointment with enough notice to avoid cancellation fees. If you arrive to an appointment sick, you may be asked to leave and reschedule our session when you are no longer contagious. Or if you are scheduled for a Reiki session, we can do it as a virtual session. This needs to be discussed with as much advance notice as possible.

6. It is your personal responsibility to schedule and use your sessions. While your Reiki practitioner may offer professional guidance on frequency and timing of treatments, it is ultimately your choice to follow this advice. The effectiveness of your Reiki treatments may be impacted if recommendations are not followed, and though I will offer as much support as I reasonably can, I will not be responsible for the outcomes or whether you achieve your desired results. Each person is unique and results depend on many factors.

7. While one session (of cuddle therapy or Reiki therapy) may provide significant benefit, it may not resolve all of your concerns. Many clients notice positive changes after one treatment, while others may require ongoing sessions to fully support their healing journey. You are always free to decide whether to continue with further treatments.

8. Your appointment time is the start time of your session, please arrive 5-10 minutes early to ensure a full Reiki or cuddle therapy session. If you are late to an appointment, your session will still complete at the end of your scheduled appointment time. 

9. Reiki therapy appointments are 60-75 minutes in total; this includes: introduction/check-in dialogue, a full 45-minute Reiki session, session scheduling and biofield analysis/session debriefing. It is always an option to designate more of your appointment time to talk therapy/dialogue as needed.

10. Cuddle therapy appointments begin at 60 minutes, which includes an introduction, opening statement and agreement, the session pausing 10 minutes before the end time. This allows for a closing discussion, giving the body time to transition back into regular functioning, and planning for future sessions, as needed. 

11. I will never sell your phone number or personal information to any third parties. However, for everyone’s safety, I will be sharing my location and your name, address, and phone number with a fellow professional. I will check in with this fellow professional to confirm the end of our session and my safe departure. This individual will not share or sell your information to any third party.

SMS Terms & Conditions

1. SMS Consent Communication:

   SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.

2. Types of SMS Communications:

   If you have consented to receive text messages from Healing With Ilona, you may receive messages related to the following:

   • Appointment reminders

   • Follow-up messages

   • Billing inquiries

   • Promotions and offers

     You will be given the option to reply with STOP at any time to remove your number from text outreach.

3. Message Frequency:

   Message frequency may vary depending on the type of communication being sent. You may receive up to 3 reminders about your upcoming session if it is booked for a distant date and time. Follow-up messages after sessions will vary from client to client. Billing inquiries will be sent only on an as-needed basis, and promotions and offers will be limited to 1 text per month.

4. Potential Fees for SMS Messaging:

   Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5. Opt-In Method:

   • You may opt-in to receive SMS messages from Healing With Ilona in the following ways:

   • Verbally, during a conversation (I will add your number to my outreach list).

   • By submitting a call intake form online, be it via cuddlist.com or healingwithilona.com.

   • By filling out a paper form at an event.

6. Opt-Out Method:

   You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact me directly to request removal from the messaging list.

7. Help:

   If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from me by emailing ilona@healingwithilona.com.

   Additionally, if you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms. 

8. Standard Messaging Disclosures:

   Message and data rates may apply.

   You can opt out at any time by texting "STOP."

   For assistance, text "HELP" or visit our Privacy Policy page for all terms and conditions.

   Message frequency may vary.